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Consumers tell FMA about financial providersí conduct

Friday 21 Jul 17 2:58pm
Financial Markets Authority: Financial services providers are fair and professional, but have work to do to explain fees and how their products are appropriate, their customers have told the FMA.



The FMA has completed its first survey of consumers’ experience of conduct. It follows the publication of the FMA’s guide to its view of conduct earlier this year. This focused on the ‘five Cs for good conduct’: capability, conflict, culture, controls and communication. MORE>

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The Financial Services Council (FSC) represents investment and life insurance companies in New Zealand.

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